1. Returns of training services:
- The customer has the right to return the training service within 14 days of purchase, provided that they have not yet used the service.
- The refund will be processed to the customer's account within 7 days of receiving the return request.
2. Returns of entry packages for chess tournaments
- The customer has the right to return the entry package for chess tournaments within 14 days of purchase, provided that the tournament has not yet taken place.
- The refund will be processed to the customer's account within 7 days of receiving the return request.
3. Return process:
- To make a return, the customer should contact us via email or phone, providing the order number and reason for return.
- Upon receiving the return request, the online store will confirm it to the customer and arrange the details of the return.
4. Final notes:
- In case of any issues with the return process, the customer can contact the customer service of the online store for further information and support.
We hope that the refund policy is clear and transparent. If you have any questions or concerns, please contact our customer service department. Thank you for shopping at our online store.